Privacy Policy of Done Your Way

Specialising in high quality web development  we at Done Your Way Limited take your data privacy seriously.  In order to provide you with our services we collect and use personal data which means that we are a ‘Data Controller’ and we are responsible for and committed to protecting your privacy and complying with the UK General Data Protection Regulations (UK GDPR), Data Protection Act 2018, the EU General Data Protection Regulations where applicable and any subsequent laws or regulations applicable.

In this Privacy Notice, we want to inform you about what information we collect, how we use it and what rights individuals have in relation to the collection and processing of their personal data.

Our Contact Details
Done Your Way Limited
Enterprise House,
Springkerse Business Park
Stirling,
FK7 7UF

Email:  info@doneyourway.co.uk
Tel:  01786 611 699
If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact us using the above details.

Whose Personal Data Do We Collect And Process?

We process information about our clients, contractors, suppliers, professional advisors or individuals making an enquiry about our services.  We may also access personal data belonging to our client’s customer where we build, manage or operate websites on their behalf as a data processor.

What Personal Data Do We Collect And Process?

We collect the following types of data :

  • General contact details such as, name, address, email address, telephone number
  • Details of your business activities, services and products available if applicable
  • General correspondence and discussions between you and us in relation to our services
  • Details of services and products provided to you or to which you are a party
  • Contact details of nominated persons from your company or business
  • Log ins or registrations shared with us to conduct our services
  • Financial details for payment
  • Information obtained through our use of cookies (please see our Cookie Policy)
  • Your marketing preferences
  • For recruitment: Work and Education History

Special Categories Of Personal Data That We Collect
We do not collect or request any special categories of data.  If you volunteer any special category data such as health information, religious beliefs or memberships of trade unions during the course of discussion with us,  we will process this data only with your consent and retain it for as long as is strictly necessary.

How We Collect Your Information
In most cases we collect your data directly from you.  We collect data and process it when you:

  • Complete an online ‘contact us’ form
  • Provide information during a meeting on site or online
  • Correspond with us or send us details in respect of a contract or potential contract of service with us
  • Speak to us on the telephone to discuss or use our services
  • Email or write to us to enquire about or use our services or provide feedback
  • In relation to potential employment with us:
    • Send us a CV
    • Complete an application form
    • During an Interview
    • Provide information relating to a potential contract of employment
    • Are a nominated referee

We also receive your data indirectly from the following sources:

  • Social Media Sites including LinkedIn
  • Public Sources – demographic data, market research
  • Credit Agencies and publicly available company data
  • If you are an individual who has been nominated as a point of contact, your employer may provide your contact details
  • If you are a customer or employee of our client, we receive any personal data from them and act on their behalf
  • From potential employees where you are a nominated referee

Please Remember: Where you provide any of this information relating to or on behalf of another individual such as a nominated contact, you must remember to ensure that you have the consent of the individual and provide them with a copy of or access to this Privacy Notice.

Why Do We Collect Your Information?
Where we collect and process personal data, we are required to identify both the purpose and our legal basis for doing so.  There are 6 possible legal bases which are:

  • Consent – where we have your consent for processing your personal data for one or more specific purpose
  • Contract – where the processing is necessary for the performance of a contract or potential contract with you.
  • Legal Obligation – The processing is necessary for our compliance with a legal obligation
  • Vital Interests – Where our processing is necessary in order to protect the vital interests of the data subject or another natural person
  • Public Interest – Where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority
  • Legitimate Interests – Where the processing is necessary for the purposes of our legitimate interests except where such interests are overridden by your interests or fundamental rights and freedoms.

Our various purposes and legal basis for the information we collect, are detailed below:

Our Purpose Our Lawful Basis
To understand requirements prior to entering into a contract of service with our clients The processing is necessary for the performance of an anticipated Contract
To fulfil our contract with you and provide you with the agreed services therein The processing is necessary for the performance of our Contract with you
To manage our business operations and comply with any internal policies and procedures by understanding what needs to be changed It is in our legitimate Interests to use your personal information to ensure that we can provide and adapt our services at all times
To notify you about changes to our service or provide progress updates It is in our Legitimate Interests to use your personal information to keep you informed about any changes or updates that may affect you
For Marketing of similar services to existing clients It is in our Legitimate Interests to use your personal information for marketing purposes where the services being marketed are relevant to you.
For electronic Marketing of services to new clients via personal business email addresses It is in our Legitimate Interests to use personal business email addresses for marketing purposes where we can support individual’s rights
For electronic Marketing of services to new individual clients We rely on Consent for direct marketing to individuals we have not worked with previously
To comply with our legal obligations, law enforcement, court and regulatory bodies requirements To comply with our Legal Obligations
To identify and prevent fraud It is in our Legitimate Interests to act as a responsible business
To decide whether to initiate a contract of employment The processing is necessary when considering an employment Contract
To carry out background and reference checks in relation to recruitment The processing is necessary when considering an employment Contract
To communicate with you about a potential contract (for service or employment) The processing is necessary for the performance and compliance with any Contract of employment

Where we rely on your consent you have the right to withdraw this consent at any time by contacting us.

Legitimate Interests – Where the processing of personal data is based on our Legitimate Interests, it is to deliver and improve on our service and security and maintain accurate records.  It is also in an aim to prevent fraud or illegal activity in favour of the wellbeing of our customers, shareholders and employees. 

Direct Marketing
We may send you details of similar services to those you have enquired about or purchased from us previously.   You can opt out of receiving this information from us at any time by contacting us at the above address or clicking ‘unsubscribe’ on any messages you may receive.
We will never share or sell your information to any other party for marketing purposes.

Who We Share Your Information With?
From time to time and in the general course of our business, we may share your personal information with some of the following:

  • Our Accountant or Payment Service Providers
  • Regulators, Governing Bodies or Lawyers
  • Auditors, Professional Consultants and Service Providers
  • Software and Cloud storage providers
  • Fraud Detection Agencies and Credit Reference Agencies
  • Police and Law Enforcement agencies where reasonably necessary for the prevention or detection of crime
  • Selected Third Parties in connection with any future sale, transfer or disposal of our business

International Data Transfers
With today’s modern technology including Cloud Storage and Software, some recipients of your personal data can be located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. 
Where this is the case, we make sure that additional safeguards are in place such as ensuring that those countries have a decision of adequacy under the UK GDPR, or have entered into appropriate agreements and contract clauses, or in the case of the US, the recipients of personal data are certified under the EU-US Data Privacy Framework (including the UK extension).

Automated Decision-Making Or Profiling
We do not process personal data for automated decision making or profiling

How Long Do We Keep Personal Data For?
We will retain personal data in accordance with legal and regulatory requirements and for no longer than is necessary to fulfil the purposes set out in this privacy policy.  We maintain and review a detailed retention policy which documents how long we will hold different types of data.  The time period will depend on the purpose for which we collected the information and is never on an indefinite basis.  Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (eg. for tax, accounting or auditing purposes)

The following details the criteria used to establish the retention period set out within our policy.

  • Where it is still necessary for the provision of our Services
    This includes the duration of any contract for services we have with you and for a period of 5 Years after the end of any contract with a view to maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined with regard to this general rule.
  • Where required by Statutory, contractual or other similar obligations
    Corresponding storage obligations may arise, for example, from laws or regulation. It may also be necessary to store personal data regarding pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.

Your Rights As A Data Subject 
As a data subject, you have rights in relation to your personal data.  These are:

  • Access – You have the right to request details of personal information held or processed and to copies of this data.  We do not usually charge for this service.
  • Rectification – You have the right to request that any information be corrected that you believe is inaccurate or to complete any information that you believe is incomplete.
  • Erasure – You have the right to request that we erase your personal information with some exceptions.
  • Restrict Processing – You have the right to request that we restrict the processing of your personal data under certain circumstances
  • Object To Processing – You have the right to object to our processing of your data, under certain conditions.
  • Data Portability – In some circumstances, you have the right to request that we transfer the data that we have collected to another organisation or directly to you.

You also always have the Right To Withdraw Consent where you have previously provided this. 
To exercise any of these rights, or if you have a complaint please contact us using the details at the beginning of this notice.

If after contacting us, you remain unhappy with the outcome, you also have the right to complain to the Supervisory Authority.  Where you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at:

The Information Commissioner’s Office – Scotland
Queen Elizabeth House
Sibbald Walk
Edinburgh
EH8 8FT
Telephone: 0303 123 1115 or live chat
Or alternatively  you can click the link below to begin the process online.
https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/

Contractual Obligations And Consequences
In some circumstances, the provision of personal data is partly required by law (for example, tax regulations, employment and legal obligations) or can also result from contractual provisions.  This means that it may sometimes be necessary to conclude or fulfil a contract, that the personal data be provided.  In those circumstances where the data is not provided or where certain rights are exercised, (Erasure, Object) there is a possible consequence that the contract could not be fulfilled or concluded and may be cancelled.  

Cookies & Similar Technologies
When you visit our website, we use limited cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalised advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you visit or use the Website.   For full information on our use of cookies and how to manage them, please see our Cookie Policy.

To learn more about how to manage your browser cookie settings in general please see www.allaboutcookies.org

Remember: When clicking on external links via our website or when you find us via social media platforms, you are visiting or redirected to the domain of those websites.  We have no control over the privacy settings on these websites or the cookies they set, so please bear in mind that you should set your preferences in line with their own policies and cookie controls separately.

Data Security
We aim to protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration. 
We store customer records in cloud-based services and data centres which have controlled and restricted access.  We operate records management and Information security policies which detail physical security, cloud storage security monitoring, access control and password security measures.  We also maintain and use anti-virus and malware software and firewalls. 

Changes To Our Privacy Notice
At Done Your Way, we keep our Privacy Notice under regular review.  This Privacy Notice was last updated on 27th May 2025.